Academic year/semester: 2024/25/2

ECTS Credits: 5

Available for: Only for the faculty’s students

Lecture hours: 2
Seminarium:0
Practice: 2
Laboratory: 0
Consultation: 0

Prerequisites: -

Course Leader: Dr. Győző Szilágyi

Faculty: Keleti Károly Faculty of Business and Management, 1084 Budapest, Tavaszmező utca 17.

Course Description:
The course gives introduction to quality management principles and their real-life applications. The objective is to provide students with an overall
understanding of concepts and most frequently used tools of Total Quality management, and introduce practical applications. We will achieve those with a mixture
of lectures, problem solving exercises and homework assignments.

Competences:
-

Topics:
1. Definition of Quality. Evolution of Quality management. Principles of TQM
2. Deming’s 14 principles. The role of leadership
3. Process focus. Juran’s three roles. Process mapping and communication
4. Quality functional deployment. Structural analysis of a process
5. Process FMEA. Control plan.
6. Standardised work (TWI). Work instructions. Audits.
7. Statistical tools: descriptive and inferential statistics. Analysis of measurement systems
8. Quality inspection. Statistical process control.
9. Process capability indices, interpretation and calculations. Minitab Statistical Software
10. Problem solving. Heuristic and structured approaches. Continuous improvement. Kaizen. PDCA.
11. Advanced problem solving approaches. Shainin. Six Sigma. 8D
12. Quality systems and standards. (ISO 9001. IATF 16949). Quality awards overview.
13. Summary. Practical approaches.
End-of-semester test
14. Presentations by students.
Re-test

Assessment: 1 test at week 13, scoring above 51%; 1 essay submitted on moodle; 1 presentation; 5 assessment tests completed, each scoring 60% or above. Attendance and participation in classroom activities, mandatory participation on 70% of the practical lectures. Essay shall be submitted on moodle by end of week 10. Length shall be 3000-4000 words, plus title page, illustrations, and attachments. Format: according to the thesis template available at the webpage of the University. The essay shall contain individual thoughts of subjective points of view, based on the keywords covered during the semester, and must contain an improvement opportunity of the studied system. Title: Quality improvement in my organisation. Signature requires min 70% attendance on practice lectures; accepted essay; presentation held; and the 5 completed knowledge assessments on moodle scoring above 60%. Mid-term grade consists of: 50% of the final grade: 1 test at week 13, scoring above 51%; 20% of the final grade: 1 essay submitted on moodle; 10% of the final grade: 1 presentation on a practice lesson; 20% of the final grade: 5 assessment tests completed, each scoring 60% or above. 50% of the final grade: 1 test at week 13, scoring above 51%; 20% of the final grade: 1 essay submitted on moodle; 10% of the final grade: 1 presentation on a practice lesson; 20% of the final grade: 5 assessment tests completed, each scoring 60% or above. Grades: <51% - Fail; <63% - pass (2); <76% - satisfactory (3); =88% - excellent (5). Retest on week 14, covering the whole semester’s material.

Exam Types:

Written Exam

Compulsory bibliography: Electronically available class material on Moodle. Juran’s quality management handbook Deming: Out of the Crisis.

Recommended bibliography: AIAG-VDA FMEA manual 5th edition Robert Martichenko: Everything I Know About Lean Thomas Pyzdek: Six Sigma Handbook The ISO 9001:2015 handbook Quality Awards handbooks available at their webpages.

Additional bibliography: -

Additional Information: -